Troubleshooting

Fix Microsoft 365 apps activation issue

I am currently testing deployment of the MS 365 apps. But we are running into the following error when users are trying to activate the MS 365 apps: Another account from your organization is already signed in on this computer. Enter a product key instead. This happens when users are already signed into older Office versions with their old User Principale Name (UPN) and it was changed was changed before the installation of the MS 365 apps. In this post I will explain the issue and show the solution to prevent this issue and to fix it when you have got the activation issue.

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Issues after Google Chrome enterprise upgrade

I recently updated Google Chrome Enterprise version 84.0.4147.125 x64 to version 86.0.4240.111 x64. After the upgrade some users had issues. Users that had set Chrome as their default browser before the upgrade could not open URL’s anymore. Some shortcuts that we created to open a specific URL with Chrome by default even if the default browsers wasn’t Chrome didn’t work anymore. In this post I will explain what happened and how you can fix the issues if your would run into them.

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Start menu not working: Critical Error

After installing the Cumulative Update KB4570333 released the 8th of September (W10 1809) we got some calls from users that the start menu didn’t work anymore. There also was a Critical Error shown when clicking the start menu button. In this post I will show you how to fix this error.

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Touchpad not working in WinPE with HP EliteBook G7 series

Today I found out with one of my colleagues that the touchpad of the HP EliteBook G7 series didn’t work in WinPE. We were making preparations for an OSD installation. In this short post I will let you know what the solution was to fix this issue.

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